Customization Terms

CUSTOMIZATION SERVICES TERMS:  By remitting payment for customization services on a personally owned item, the Client certifies they own the item and has the right to make alterations; Client acknowledges the Company is not responsible for the condition and identification of the item at the time of receipt from the Client; Client understands that should the item be damaged, lost or stolen while in Company care a maximum payment for a replacement bag in similar condition deemed and provided by Company will be excepted by Client.  The total replacement cost for the item covered under this agreement will not exceed Five Thousand Dollars ($5,000). Clients recognize that the emotional significance of the item is irreplaceable and can hold no value. Client acknowledges the Company will employ various methods including, but not limited to, cutting, sewing, and painting, to alter the item, which may affect the resale value of the item; and Client ratifies the foregoing billing and return policies of the Company and agrees that this Customization Agreement reflects the understanding between the Client and Company. New Vintage may post before, during and after photos of the completed project to their social media and website. Client agrees to give New Vintage Artist creative freedom while applying design, understands New Vintage Artists are indeed painting by hand and designs may vary from any digital renderings. Design and artwork rights are solely owned by New Vintage Handbags and may be reproduced. Once artwork has begun to be applied the Client may not cancel the order and any changes made to the design will have additional customization fees.  Mock-up fees are non-refundable. New Vintage claims no responsibility for the artwork canvas on the client's item once it is returned, as we cannot guarantee how it is cared for. It is the client's responsibility to care for the newly painted canvas. A formal quote is valid for up to 14 days.